This Agreement has been issued in accordance with the Law No. 6502 on the Protection of Consumers and other legislation and is as follows:


Seller: FibermakEngineeringMachineMouldCompositIndustrialandTradeLtd.Co.

Address: 1422.StreetNo: 9Doganlar ‐ Bornova / İZMİR

Phone: 0232 479 65 75


Buyer: Refers to the person who is a member of as a customer. Address and contact information used while members shall prevail.


The subject of this Agreement is the Law No. 6502 on the Protection of the Consumer regarding the sale and delivery of product products with the qualifications mentioned in the Agreement and the sales price specified in the Agreement, in which the Buyer orders electronically from the Seller's website to determine the rights and obligations of the parties in accordance with the provisions. The buyer will be able to explain the basic characteristics of the products subject to sale, sales price, payment method, delivery conditions, etc. This Agreement accepts and declares that it has knowledge of all preliminary information and right of withdrawal regarding the product (s) subject to sale, confirms this preliminary information electronically and then orders the product (s). The preliminary information form and invoice on the payment page of '' are integral parts of this agreement.



3.1.1 Payment by Credit Card: In order for the Buyer to pay by credit card, he / she must fill the credit card information fully and completely in the relevant section. Payments can be made in a single payment by credit card or by dividing into the number of taxis that can be determined within the scope of campaigns. By organizing campaigns, the Bank may apply a number of installments higher than the number of installments selected by the Buyer, and services such as installment repayment may be provided. Such campaigns are at the Bank's discretion and will be provided with information about the campaigns at '' if Seller is informed. As of the date of the credit card account cut-off, the total of orders will be divided into installments and reflected to the credit card summary by the Bank. The Bank may not distribute the installment amounts evenly over the months considering the differences. The creation of your detailed payment plan is at the Bank's discretion.

3.1.2 Payment by Wire Transfer: If the Buyer wishes to pay by Wire Transfer, the Seller may; T.E.B (Turkey Economy Bank) IZMIR Balcova Branch TR41 0003 2000 0000 0015 1930 69 Account to transfer / EFT will do.

3.1.3 Cash at Door: If the buyer wishes to pay Cash at the door, he must select this information in the relevant section. For orders given with the option to pay at the door, a "service payment at the door" fee of 15.00 TL is charged. This service fee is not refunded by the cargo company due to its collection as service fee.

3.2., Due to the fact that the term sales are made only with the credit cards of the Bank, the Buyer shall confirm the relevant interest rates and the information regarding the default interest from the bank separately and that the provisions regarding the interest and default interest shall be applied within the scope of the credit card agreement between the Bank and the Buyer in accordance with the provisions of the legislation in force. accept, declare and commit.

3.3. Return Procedure

3.3.1. Credit Card Return Procedure: In cases where the buyer is exercising his right of withdrawal or if the product subject to the order cannot be supplied for various reasons, or in cases where the consumer issues are decided by the arbitral tribunal and the refund is paid to the buyer, the shopping is carried out by credit card in single payment or installment. The return procedure to the card will be determined by the bank. The buyer declares that he has accepted the return procedure to be applied by the relevant bank in advance.

3.3.2. Return Procedure in Money Transfer Payment Options: In the remittance payment options, the refund shall be made by transfer to the account specified by the Buyer (the account must be on behalf of the person at the billing address or on behalf of the user member) by requesting the Bank's account information from the Buyer.

3.3.3. Return Procedures in Payment Options at the Door: In the payment options at the door, the return will be made by transfer to the account specified by the Buyer (the account must be on behalf of the person at the billing address or on behalf of the user member) by requesting the Bank's account information from the Buyer.

3.4. Delivery Type and Address

Cargo Delivery Procedure: if the delivery is requested to be made through one of the contracted cargo companies; It shall be delivered by hand at the address specified by the Buyer in the order form. The Seller shall be deemed to have fulfilled its performance fully and completely, even if it is not present at the address of the Buyer at the time of delivery. Therefore, the Buyer shall be responsible for all damages arising from the late receipt of the Product by the Buyer and the waiver of the Product in the Cargo Company and / or the return of the cargo to the Seller. Shipping cost is not included in the product price. The shipping cost is added to the order amount and paid by the Buyer. The campaigns regarding the cargo charge are at the discretion of the Seller.


Buyer shall inspect the product (s) subject to the Contract before receiving it; damaged and defective products / products will not be delivered from the cargo company. The delivered product (s) shall be deemed to be undamaged and intact. The obligation to protect the product / products after delivery is borne by the Buyer. If the right of withdrawal is used, the product (s) should not be used. Invoice must be returned. If the credit card of the Buyer is used unfairly or unlawfully by unauthorized persons after the delivery of the product (s), if the Bank or financial institution does not pay the price of the products to the Seller, the Buyer shall deliver the product / products within 5 (five) business days delivery to the Seller at his own expense. Otherwise it shall be liable to pay the price of the product (s).


The Seller is responsible for delivering the contracted product (s) in good condition, complete, in accordance with the specifications specified in the order and with warranty documents and user manuals (if any). If the contracted product (s) are to be delivered to another person (s) from the Purchaser, the Seller shall not be liable for the failure of the person (s) to accept the delivery. The seller shall return the price of the product (s), and, if any, the valuable documents, within 14 (fourteen) days after receipt of the revocation declaration. Seller receives the product (s) returned within 20 (twenty) days. If the Seller believes that the performance of the product (s) has become impossible, the Seller shall notify the Purchaser before the performance of the Contract expires. The price paid and the documents, if any, shall be returned to the Buyer within 10 (ten) days. The product (s) that are damaged from the product (s) or the product (s) sold with the warranty certificate may be sent to the Seller for the necessary repair within the terms of the warranty and the delivery costs shall be borne by the Seller.


The product / product type and quantity, quantity, brand / model, color and sales price including all taxes are as stated in the information on the product products page on and in the invoice which is considered as an integral part of this Agreement.


The Buyer may exercise the right of withdrawal within 14 (fourteen) days from the date of delivery of the product (s) subject to the Contract to him or to the person / organization at the address indicated. In order to exercise the right of withdrawal, the Seller must notify Customer Service by e-mail or telephone during the same period and the product (s) must not be used in accordance with the preliminary information published on the website If this right is exercised, the original invoice for the product (s) delivered to the 3rd party or to the Purchaser shall be returned. Within 10 (ten) days following the receipt of the notice of withdrawal, the price of the product products shall be returned to the Buyer by the Seller and the product / products shall be returned by the Buyer within 20 (twenty) days. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be returned to the Buyer. The delivery price of the product (s) returned due to the right of withdrawal shall be borne by the Seller.


The provisions of the Turkish Code of Obligations no. 6098 shall apply in the event that the parties fail to fulfill their obligations under this Agreement. If the Supplier cannot deliver the contracted product within due period due to force majeure that may prevent the Seller from fulfilling its obligations or due to extraordinary events such as weather interruptions, interruption of transportation, fire, earthquake, flood, the Buyer shall have no responsibility in such cases, to cancel the order or to postpone the delivery period until the obstruction of the prohibitive situation. In case the buyer cancels the order, the amount paid shall be paid to him within 10 (ten) days. (In installment purchases made by credit card, the procedure determined by the bank for the return to the credit card is accepted by the Buyer.)


The purchaser may make complaints and objections arising from this Agreement to the arbitral tribunal or consumer court where the consumer buys the product within the monetary limits determined by the Ministry of Customs and Industry in December each year or where the residence is located.

If you want to return the product you ordered because of any problems after receiving the way you need to know and the following are the following things: You must reach us within 14 business days following the day your order is received, from the contact section of our website or from our mail. We ask that you send the product back to within fourteen working days from the date of delivery in accordance with the forwarding mail to be sent to you. We do not accept returns for notifications exceeding fourteen days. When we receive your request, the authorities will review it and send you a confirmation email when your return is approved.You must make sure that you return the product with a full original invoice, including the undamaged, unused, undamaged, order number and the correct address of If the invoice of the product is corporate, the product unit price + K.D.V. with a return invoice. You must know that we cannot complete order returns issued on behalf of the institutions unless the return invoice is issued.The product's box, packaging, and standard accessories, if any, must be included in the complete and undamaged package returned to us. Before confirming your return, the product will be reviewed by the ‘ - Return Department.. You will be responsible for shipping charges for all return shipments you make under these terms. However, if the product you wish to return is found to be defective, your refund will be approved and the shipping charge you paid for return will be credited to your account.